Term and Conditions

Last Updated: [Insert Date]

Welcome to Cheap Bathroom Heating Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website towelradiatorco.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. About Our Store

Cheap Bathroom Heating Store specialises in premium bathroom heating solutions including:

• Bathroom Radiators
• Curved and Straight Towel Radiators
• Designer Radiators
• Electric Towel Radiators
• Kitchen Radiators
• Modern and Traditional Towel Rails

We serve customers worldwide (excluding certain Asian countries and remote locations) with high-quality, stylish heating products for residential and commercial spaces.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You must not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of our website
• Make fraudulent purchases or false claims
• Resell our products without authorisation

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

• Minor variations in colour or finish may occur
• Product dimensions are approximate
• Some products may require professional installation

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after your order, we will notify you promptly and offer alternatives or a full refund.

3.3 Special Orders

Custom-made or specially ordered designer radiators:

• May have longer lead times
• Are non-returnable unless faulty
• May require additional payment for modifications

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store your full payment details.

4.4 Shipping

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• The item is unused and in original packaging
• All tags and protective coverings are intact
• You provide proof of purchase

5.2 Non-Returnable Items

The following cannot be returned unless faulty:

• Electric towel radiators that have been installed or used
• Custom-made or specially ordered designer radiators

5.3 Return Process

1. Contact us within 15 days at [email protected]
2. Complete our Return Request Form
3. Wait for approval (within 2 business days)
4. Ship item back using trackable service

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our brand name or logos without written consent
• Reverse engineer or copy our product designs

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Improper installation or use of our products
• Any modifications made to products after purchase
• Consequential damages from product use

7.2 Website Use

We strive to maintain continuous site availability but are not liable for:

• Temporary site unavailability
• Technical issues beyond our control
• Errors or omissions in content

7.3 Maximum Liability

Our total liability for any claim related to these terms or your purchases shall not exceed the purchase price of the relevant products.

8. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our site, you consent to such processing.

9. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms and Conditions:

Cheap Bathroom Heating Store
9 Old Seals Way, Chester, GB CH5S 6EB
Email: [email protected]
[Phone Number if applicable]