At Cheap Bathroom Heating Store, we take pride in offering premium bathroom heating solutions including our designer radiators, towel rails, and modern heating systems. While we strive for perfection in every product, we understand that sometimes you may need to return or exchange an item. Our policy is designed to make this process as smooth as possible.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All tags and protective coverings must be intact
  • You must provide proof of purchase

Please note: For hygiene reasons, we cannot accept returns on electric towel radiators that have been installed or used. Custom-made or specially ordered designer radiators may also be non-returnable unless faulty.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your return request
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging
  5. Ship the item back using a trackable shipping service

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Bathroom Heating Store Team, I would like to request a [return/exchange] for the following item from my order #[Your Order Number]: Product Name: [Product Name] Order Date: [Order Date] Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this for: [Product Name and any specifications] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping fees apply for the new item
  • If the exchange item is of higher value, you’ll need to pay the difference

Return Shipping

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Faulty Items

If your bathroom radiator or towel rail arrives damaged or is faulty:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or fault
  • We’ll arrange for a replacement or refund at no additional cost to you

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected] or call us during business hours.

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