Privacy Policy

Last Updated: [Insert Date]

Welcome to Cheap Bathroom Heating Store (“we”, “our”, or “us”) at towelradiatorco.com. We specialise in premium bathroom heating solutions including designer radiators, towel rails, and modern heating systems for customers worldwide. Your privacy is important to us, and we are committed to protecting your personal information with the same care and attention to detail that goes into our products.

1. Information We Collect

To provide our services and enhance your shopping experience, we may collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely via our PCI-compliant payment processors), PayPal email for transaction processing. We do not store full card details on our systems.
• Technical Data: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us via email at [email protected].
• Marketing Preferences: Your preferences in receiving marketing from us.

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders for bathroom radiators, towel rails, and related products
• Provide customer support and respond to inquiries about our premium heating solutions
• Improve our website, products, and services based on customer preferences
• Send order confirmations, delivery updates, and service-related communications
• Prevent fraud and enhance the security of our payment systems (using 256-bit SSL encryption)
• With your consent, send marketing communications about new designer radiators, promotions, and bathroom heating trends
• Comply with legal obligations regarding international sales (excluding certain Asian and remote regions)

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Secure third parties like PayPal, Visa, and MasterCard to complete transactions (they handle data according to their own policies)
• Shipping Providers: To deliver your order of bathroom heating products to your address
• Service Providers: Companies that help with website hosting, analytics, and marketing (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights and customers

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws and implement appropriate safeguards.

5. Data Security and Storage

We implement robust security measures including:

• Industry-standard 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Regular security audits of our systems
• Limited access to personal data within our Chester-based team

We retain your data only as long as necessary for the purposes collected, including any legal or accounting requirements.

6. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Receive your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences when browsing our range of bathroom radiators
• Analyze website traffic to improve user experience
• Enable shopping cart functionality for our designer heating products
• Deliver targeted advertisements (with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new “Last Updated” date.