Welcome to the Towel Radiator Co. FAQ section. We’ve compiled answers to the most common questions about our premium bathroom heating solutions, delivery options, and customer service policies. If you can’t find what you’re looking for, our Chester-based team is always happy to help at [email protected].
Product Information
What types of radiators do you offer?
We specialise in premium bathroom heating solutions including:
- Bathroom Radiators
- Curved and Straight Towel Radiators
- Designer and Modern Radiators
- Electric Towel Radiators
- Kitchen Radiators
- Traditional Towel Rails
Are your radiators suitable for all bathroom sizes?
Yes, we offer a range of sizes and heat outputs to suit everything from compact en-suites to spacious family bathrooms. Our product descriptions include detailed specifications to help you choose the perfect fit.
Do your electric towel radiators require professional installation?
While our electric models are designed for straightforward installation, we always recommend using a qualified electrician to ensure complete safety and optimal performance.
Ordering & Account
How do I place an order?
Simply browse our collection, select your preferred products, and proceed through our secure checkout. You’ll need to provide delivery details and choose your payment method (Visa, MasterCard, JCB, or PayPal).
Do I need to create an account to order?
While you can checkout as a guest, creating an account lets you track orders, save favourites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our systems.
Do you offer payment plans or financing?
Currently we only accept full payment at time of purchase. We regularly review our payment options and may introduce financing in the future.
Delivery Information
Where do you deliver?
We offer efficient worldwide delivery to most countries (excluding some Asian and remote areas). Our Chester-based team ensures your order is processed within 1-2 working days.
What are my delivery options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 days after dispatch
- Free Shipping: For orders over £50 via EMS, arriving within 15-25 days after dispatch
How will I know when my order has shipped?
You’ll receive a dispatch notification email with tracking information as soon as your order leaves our warehouse. This allows you to monitor your premium heating products every step of their journey to your home.
What if I’m not home when delivery is attempted?
Our carriers will leave a notification and attempt redelivery according to their standard procedures. You may also be able to arrange collection from a local depot – details will be provided in the delivery notification.
Returns & Exchanges
What is your returns policy?
We offer a straightforward 15-day returns policy. If you’re not completely satisfied with your purchase, simply contact us at [email protected] within 15 days of receipt, and we’ll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error. We recommend using a tracked service for returns.
How long does it take to process a refund?
Once we receive your returned item in its original condition, we’ll process your refund within 5 working days. The time taken for the refund to appear in your account will depend on your payment provider.
Can I exchange an item?
Yes, we’re happy to arrange exchanges. Please contact us to discuss your requirements, and we’ll guide you through the simplest process.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all enquiries within one working day.
What are your business hours?
Our Chester office operates Monday-Friday, 9am-5pm GMT. While emails received outside these hours will be answered the next working day, you can place orders on our website 24/7.
Where is your company located?
Our headquarters are at 9 Old Seals Way, Chester, GB CH5S 6EB. While we don’t offer showroom visits, our website provides comprehensive product information and images to help you make your selection.
We hope this FAQ has answered your questions about Towel Radiator Co. and our premium bathroom heating solutions. If you need any further assistance, don’t hesitate to contact our customer service team who will be delighted to help.
Upgrade your bathroom’s warmth and style today with confidence, knowing that your premium heating products will arrive safely and efficiently, wherever you are in the world.